LuckySpin Terms & Conditions – Platform Rules You Need to Know

These Terms and Conditions ("Terms") constitute a binding agreement between you ("Member" or "User") and LuckySpin ("Platform", "we", "us"). These Terms govern all aspects of your use of the LuckySpin platform, including the website, mobile application, and all services provided.

LuckySpin operates as an online entertainment platform offering casino games, slots, live casino, baccarat, Sports Betting on the Malaysia Super League, and a wide variety of other games to eligible users. All services are provided subject to the terms set out here, as well as any additional policies published on the platform from time to time.

We reserve the right to modify these terms at any time. Significant changes will be communicated to registered members by email or in-platform notification at least 7 days before taking effect. Continued use of the LuckySpin platform after the effective date of any changes constitutes full acceptance of the updated terms.

To register and use LuckySpin's services, you must meet all of the following requirements:

• Be at least 18 years of age at the time of registration
• Is legally eligible to enter into a binding contractual agreement
• Registering voluntarily and not under any form of pressure or coercion
• Not currently enrolled in a self-exclusion programme from any gambling platform
• Providing accurate, complete, and up-to-date personal information at the time of registration

LuckySpin reserves the right to request identity verification documents (MyKad or a valid Malaysian passport) at any time to confirm a member's eligibility. Failure to provide the requested documents within the specified timeframe may result in the account being suspended until verification is complete.

Each individual is permitted to hold only one active LuckySpin account. This applies across all devices and methods of access. Creating multiple accounts using the same identity, phone number, email address, IP address, or banking details is a violation of these terms and may result in all associated accounts being closed without notice and all funds therein being forfeited.

You are solely responsible for:

• Keeping your LuckySpin account password and login credentials confidential
• All activity that takes place under your account, whether carried out by you or any other party
• Notify LuckySpin immediately if you suspect your account has been accessed without authorisation.
• Keep your personal information in your account up to date whenever changes occur.

LuckySpin uses 256-bit SSL encryption to protect all your account information. However, you are responsible for ensuring the security of the device and internet connection you use to access our platform.

LuckySpin accepts deposits in Malaysian Ringgit (MYR) only, via the following local Malaysian payment methods:

• Touch 'n Go eWallet – Instant transfer, available 24 hours
• DuitNow – Instant transfer via phone number or bank account number
• GrabPay – Instant transfer via the GrabPay app
• Boost – Instant transfer via the Boost app
• ShopeePay – Instant transfer via the ShopeePay app
• FPX (Maybank2u / CIMB Clicks) – Online bank transfer

The minimum deposit is RM 30 per transaction. No maximum daily deposit limit is set; however, transactions above a certain amount may require additional verification for security and compliance purposes.

All deposited funds must come from a legitimate source and must belong to you. LuckySpin does not accept payments from third parties on your behalf. Funds received from unknown or suspicious sources will be frozen pending investigation.

Withdrawals from your LuckySpin account are subject to the following conditions:

• The minimum withdrawal amount is RM 50 per transaction
• Withdrawals are only permitted to the same account or e-wallet used for the deposit – this is a security measure to prevent money laundering
• The first withdrawal from a new account may require identity verification (KYC) before it can be processed.
• Funds from bonuses that have not yet met the rollover requirement cannot be withdrawn.
• Withdrawals are typically processed within 1 to 24 business hours.

LuckySpin reserves the right to suspend a withdrawal request if there is reasonable cause to suspect fraud, money laundering, or a breach of terms. In such cases, the member will be notified and may contact customer support for further information.

If an account is closed due to a breach of terms, LuckySpin reserves the right to forfeit any remaining balance in that account. For voluntary account closures initiated by the member, the deposited balance (excluding bonus funds that have not met rollover requirements) will be returned to the original payment method within 5 business days.

LuckySpin offers members a range of bonuses and promotions, including a welcome bonus, reload bonuses, cashback, odds boosts, and VIP programme rewards. All bonuses are subject to the following terms and conditions:

• Each bonus has its own rollover requirement, clearly stated on the relevant promotions page
• The rollover requirement refers to the total amount you must wager before bonus funds can be withdrawn. For example, a RM 100 bonus with a 10x rollover means you must place a total of RM 1,000 in bets before a withdrawal is permitted.
• Not all game types contribute equally towards rollover completion — certain games such as baccarat and roulette may only contribute at a lower percentage compared to slots.
• Only one bonus may be active at a time unless otherwise stated in the relevant promotion
• Bonuses that are unused or whose rollover requirements have not been met within the specified validity period will expire automatically.

All casino games and slots at LuckySpin – including video slots, live baccarat, roulette, blackjack, and other games – use a Random Number Generator (RNG) certified by independent international testing bodies. This ensures every spin and game outcome is truly random and cannot be predicted or manipulated by any party.

All outcomes generated by the system are final. Any claims regarding technical errors or incorrect results must be reported to LuckySpin customer support within 24 hours. LuckySpin will review the game logs and issue a decision based on verified technical records.

• The minimum and maximum bet limits for each game are displayed in the game interface before you start playing.
• Games interrupted due to internet connectivity issues will be settled based on LuckySpin's server records – not the records on your device
• Progressive jackpot winnings are valid only if all in-game jackpot activation conditions have been fully met.

LuckySpin's Sports Betting section covers Malaysia Super League, EPL, La Liga, BWF badminton, NBA, tennis, and a wide range of other sports categories. Sports bets are subject to the following rules:

• Confirmed bets cannot be cancelled unless the relevant match is cancelled or postponed by the official organiser
• If a match is cancelled in full before it begins, all related bets will be fully refunded.
• If a match begins but is not completed (suspended after commencement), bet settlement will follow the specific policy established for each sport and league
• For in-play betting, odds may change at any time. Bets accepted by the system are locked in at the odds displayed at the time of confirmation — not any odds that may change afterwards.
• Parlay bets require all selections to win. If a match within a parlay is cancelled, that selection will be removed from the parlay and the multiplier recalculated based on the remaining selections.

LuckySpin reserves the right to decline or limit bets from any player at any time without providing a specific reason. This includes bets that exceed maximum limits or those identified as arising from suspicious activity.

The following actions are strictly prohibited on the LuckySpin platform and may result in immediate account closure and legal action:

• Use of automation software or bots to play, bet, or interact with the platform in any way
• Registering multiple accounts to obtain bonuses or promotional privileges repeatedly
• Sharing Account Information or allowing others to use your account
• Attempted money laundering through repeated deposits and withdrawals without reasonable gaming activity
• Collusion between players in live games or Sports Betting to manipulate outcomes
• Exploiting bugs or technical vulnerabilities LuckySpin system – if you discover any vulnerability, you are required to report it to our support team rather than exploit it
• Any form of threats or harassment to LuckySpin staff or other members

LuckySpin reserves the right to suspend or close any account at any time for the following reasons:

• Breaching any part of these Terms & Conditions
• Providing false or misleading information during registration or identity verification
• Suspected fraudulent activity or money laundering
• Requests from relevant legal or regulatory authorities
• Failure to provide the requested identity verification documents within the stipulated timeframe

Members may also voluntarily close their account at any time by contacting LuckySpin customer support. Voluntary closure requests will be processed within 2 business days. Any eligible remaining balance will be refunded to the original payment method within 5 business days of confirmed closure.

LuckySpin takes the protection of all members' personal data seriously. The collection, processing, and storage of your personal information is carried out in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA).

Personal information you provide during registration and use of the LuckySpin platform is collected solely for the following purposes:

• Identity verification and member eligibility
• Deposit and withdrawal processing
• Customer support services
• Compliance with legal and regulatory obligations
• Enhanced user experience and relevant marketing (with your consent)

LuckySpin does not sell or disclose your personal information to third parties for commercial purposes without your consent. For full details on how we handle your data, please read Privacy Policy our complete

LuckySpin is fully committed to ensuring our platform is used responsibly. We believe gambling should remain a form of entertainment and should never become a source of financial hardship or stress for our members.

LuckySpin provides the following self-control tools within every member account:

• Deposit Limit – Set daily, weekly, or monthly deposit limits to keep your spending in check
• Loss Limit – Set a maximum loss limit over a time period of your choosing
• Session Time Limits – Limit your playing time per session
• Temporary Self-Break – Suspend your account for 24 hours, 7 days, or 30 days
• Self-Exclusion – Block access to the LuckySpin platform for an extended period (6 months to lifetime)

All self-exclusion requests will be enforced within 24 hours and cannot be reversed during the requested period. LuckySpin is for members aged 18 and above only. If you are concerned about your own gambling habits or those of someone you know, please visit our Responsible Gaming page for more information and support resources.